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That depends on the listing. Every owner who lists a property on HomeAway UK can choose from five different cancellation policy options. The most flexible option is called “Relaxed." Listings with this policy enable you to cancel up to 14 days before the date of arrival and get a full refund. In the middle is “Firm," which offers a full refund for bookings cancelled 60 days before arrival and a 50% refund for cancellations between 30 and 60 days. The strictest option is “No Refund." If you choose a property with this policy, you won’t get any portion of your money back. To see the policy for a home you’re considering, enter the dates and number of guests, and click the “View Details” link. The cancellation policy is located under the total and payment information.
If you arrive at a rental you made with HomeAway UK and discover that there’s a problem with the property, you have 12 hours to get in touch with customer service. If you do, the dedicated care team will help you find a new place to stay. You can use this policy if you can’t access the home or if the property was misrepresented in the listing. The same is true if an owner cancels your booking at the last minute.
HomeAway offers discounts directly through the website; you don’t need to input a code. If you’ve received a discount offer in your email, simply click on the link to see the lower prices. If homeowners are offering promotional rates, you’ll see them in the listing. Keep in mind that you must select specific dates to get accurate pricing.
To get in touch with a customer support agent from HomeAway UK, call +44 0208 827 1971. If you prefer to chat with an agent, visit the customer service page. In the “HomeAway UK Support” section, click the “Chat” button to open a live messaging window. Both options are available 24 hours per day. If you’d prefer to find the answer on your own, the customer service page also has a list of articles and questions that can help.
If you’re a traveller, HomeAway UK is one way to book accommodations that make your trip feel more relaxing and comfortable. This company specialises in vacation rentals; whether you’re looking for a beach cottage or a city penthouse, it has you covered. Homeowners list their property on the HomeAway UK website, complete with photos and amenity details; you can browse the listings to find the home that’s the best fit for your group size, preferences, and budget. HomeAway UK is part of the greater HomeAway family of brands, which also owns a variety of other vacation rental services including Vrbo, Abritel.fr, and Stayz.com.au.
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Never miss a coupon!