What Are Some Sales, Discounts or Offers for Petsafe.Net?
- Petsafe.net uses Federal Ground’s standard delivery, so no further charges are given to you for orders in excess of $49, with the exclusion of kennels.
- Subscription products are automatically eligible for free shipping. When you purchase a subscription, it doesn’t count toward the $49 total minimum balance needed in your cart for free shipping.
- Clicking on the "Clearance" tab allows you to catch some of the hottest deals on the website.
How Does Petsafe.Net Handle Refunds?
Refunds are only available for residents living in the United Kingdom.
Refunds are subject to various terms and conditions. These conditions include that the box sent must have a return address in order for a replacement product to be sent. They must have the initial packaging that you received when your package arrived, packing materials included. Certain special items may not be eligible for a refund. Product replacements will be shipped after your defective return has been received and processed into the system. Then, a brand-new tracking number will be sent to you so that you can track your package as it is on its way. Credits will be sent to the payment processor that you used when you initially purchased the products. If you have ordered the wrong product(s), petsafe.net will not be held liable. Should your package(s) arrive damaged, it is in your best interest to refuse said package(s).
Shipping & Handling
All orders placed online are processed the next business day. Business days are Monday through Friday, not including holidays. Your order should be received within five to seven days.
Customer Service for Petsafe.Net
Petsafe.net's customer care department offers live help. Their phone number is (866) 738-4379. Their office hours are Monday through Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 5 p.m. Petsafe.net’s website offers free support through their phone and grants you access to their online database. You can also send them an email through their website using the form on their "Contact Us" page.
Petsafe.net offers consumers products that are developmentally sound and vastly different from their competitors. Petsafe.net’s team consists of devoted and caring pet parents who are dedicated to creating and promoting pet-friendly products. The consultants that petsafe.net uses are some of the most well-trained behaviorists, trainers and veterinarians in the world. Petsafe.net was internationally and officially established with ISO 9001 and ISO 22000 standards for pet products, including developmental, inspection and testing phases that aid in certifying that all petsafe.net products meet rigorous standards and are free of lead. All of their products have gone through numerous and intensive tests through conditions and situations that could occur in the real world.