Take 20% Off Your Order
Get 20% off your purchase plus free P&P at Public Mobile.
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Get 20% off your purchase plus free P&P at Public Mobile.
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Save 10% off your plan plus with our Public Points rewards program, you can earn points just by paying your bill, then redeem them on the things that matter to you.
| Discount | Description | Expiration Date |
|---|---|---|
| 20% Off | Take 20% Off Your Order | - |
| 50% Off | Get 50% Off Your Order | - |
| $10 Off | Save $10 Off Your Order w/ Coupon | - |
| 10% Off | 10% Off Your Order | - |
| $10 Off | Get $10 Off Any Order | - |
We’ve found that Public Mobile limits each order to one coupon code. Since coupon stacking isn’t allowed, be sure to apply the best coupon to your Public Mobile purchase.
Signing up for Public Mobile automatically enrolls you in the rewards program. You'll earn five points just for signing up, then receive 5% per dollar back in points every time you pay your bill. You'll also receive one point when you refer a friend, 10 points on your sign-up anniversary, and up to 20 points a month when you post something that helps the Public Mobile online community. You can redeem your points for raffle tickets or use them to get a discount on your bill or add-ons.
You can return refurbished smartphones within 30 days if you have proof of purchase and the device remains in its original condition. Submit a support ticket to request your refund. If your return is accepted, Public Mobile will send you a prepaid label so that you can mail your device back to the facility. You can also exchange a defective smartphone for another device of the same model. Public Mobile does not issue refunds for SIM cards.
Each refurbished device comes with a one-year warranty that covers defects and malfunctions. The warranty does not cover physical damage, like a cracked screen. You can submit a warranty claim by filling out a support ticket.
Public Mobile has no customer service hotline or email address. For assistance, you can visit the Get Help page. The SIMon chatbot and online forum provide 24-hour help. If you still have questions, you can submit a support ticket or call the Commission for Complaints for Telecom-television Services (CCTS) at 1-888-221-1687.
Launched in 2010, Public Mobile is a digital cellular brand that operates on the Telus Mobility network. Public Mobile started as an independent carrier that briefly offered smartphones alongside network plans. In 2013, Telus acquired Public Mobile and transitioned to a SIM card model. The network partnered with a smartphone refurbishing company in 2015 to start selling pre-owned phones to customers. Customers buy plans online, order SIM cards, and install them on their existing devices.