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Using standard shipping, most items will reach you in one to four business days. For Sabah, Sarawak, and Brunei, expect to wait at least three working days if you use standard shipping. For an additional price, you can also get express delivery, which will enable you to receive most of the items within Malaysia the next day if the order is placed before 5 p.m. If enrolled in the Zalora Now program, you will always receive your parcels via express delivery.
You can easily return your item within 30 days of the purchase. You will always get a free return label with the original product. If you are not satisfied with a product, just place it in the original package and make sure that the original tag is intact before returning the item. It should be noted that the return policy is only applicable to the items directly sold by Zalora Malaysia on its online marketplace.
For urgent inquiries, you may call Zalora customer service at +6 039 212 3535 or send an email to email@example.com. However, it may be easier to use the chat feature on the official website or communicate with Instagram direct messages or Facebook chat.
Zalora Malaysia is one of the largest online fashion retailers in Asia. It focuses primarily on selling apparel and accessories from well-known fashion brands. The company is a subsidiary of Rocket Internet Ventures, which has a very strong presence in e-commerce ventures around the world. In fact, Zalora Malaysia is among the most successful ventures of the group under its Zalora Asia Group of Companies. Besides selling its own products and private label items, Something Borrowed and EZRA, the online platform allows independent sellers and brands to use the Zalora Malaysia platform.
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