It can be extremely frustrating to make a purchase, only to find out later that it doesn't suit your needs. You search for your receipt just to realize that the store you bought it from doesn't accept returns.
Many factors can affect an item's return eligibility, such as the type of product, the store's return policy, if you have a receipt or not, and how long it has been since you made the purchase.
Hobby Lobby's return policy is relatively simple and straightforward. This article will outline the conditions under which you can return items to Hobby Lobby and how to go about returning an item.
What is Hobby Lobby's return policy?
Hobby Lobby is a craft and hobby supply store that offers a wide variety of products, from scrapbooking supplies to home decor. The company is known for its upbeat customer service and reasonable prices.
The Hobby Lobby return policy states that customers can return most items within 90 days of purchase, as long as they have a valid receipt. If you do not have a receipt, Hobby Lobby will still accept your return, but you may only receive store credit for the item's current selling price.
A few items are exempt from the Hobby Lobby return policy. These items include clearance items, digital downloads, gift cards, and personalized items. You can find a comprehensive list of exempt items on the Hobby Lobby website.
To return an item to Hobby Lobby, simply take the item and your receipt (if you have one) to the customer service desk at any Hobby Lobby store. The return process is usually quick and easy, and you should receive a refund in the same form that you paid for the item.
If you don't have a receipt, you can still return most items to Hobby Lobby, but you will only get store credit for the item's current selling price. The return process is the same as it is for items with a receipt — simply take your purchase to the customer service desk at any Hobby Lobby store.
Can I return a gift?
Yes, you can return a gift from Hobby Lobby if you have a gift receipt. If you don't have a gift receipt, you can still return the item, but you will only receive store credit for the item's current selling price. The same return rules apply for both gift and non-gift returns.
How do I return defective merchandise?
If your item is damaged or defective, you need to contact customer services before attempting a return. You cannot return defective merchandise at the store without doing this first. You can reach out to Hobby Lobby directly at 1-800-888-0321 for assistance.
Damaged or defective items may be eligible to receive a refund or exchange if you have an original receipt. If you do not have a receipt, you may still be eligible for a store credit.
With over 900 Hobby Lobby stores across the country, you should be able to find a location to shop and complete any returns. So if something doesn't suit your needs, be sure to return it within 90 days and in the same condition as you bought it to receive a full refund or exchange.
Hobby Lobby returns vs. exchanges.
If you're not satisfied with an item from Hobby Lobby, you can return them for a refund or exchange them for additional items. The steps to returning or exchanging an item are the same, but there are a few key differences between returns and exchanges.
When you return an item, you will receive a refund for the purchase price of the item. You may only receive store credit for your return if you don't have a receipt or it's been more than three months since your purchase.
On the other hand, exchanging an item allows you to swap the item that you have for a different item. This can be beneficial if you need a different size, color, or style of an item. You can also use the exchange process to return an item if you want to receive merchandise credit instead of a refund.
To return an item at Hobby Lobby, bring the item, your receipt (if you have one), and any tags or packaging that it came with to the customer service desk at any Hobby Lobby store. The return process is usually quick and easy, and most customers receive their refunds on the spot.
Return restrictions on in-store purchases include:
- Must be returned within 90 calendar days of purchase.
- No shipping and handling charges will be refunded in-store; this process must be handled through HobbyLobby.com.
- No price adjustments will be given for transactions made during a sale.
- The return must be accompanied by a valid form of ID, such as a driver's license, military ID, or passport.
Exchanges for orders are handled a bit differently. If you're at the store, you can exchange an item for another item at the store via customer services. However, if you need to exchange an item that you purchased online, you will need to place a new order online and return all of the original items using Hobby Lobby's standard return process.
If you're unsure which process you need to follow, consider the following factors:
- How long ago you made your purchase
- Whether you have a receipt
- The item's condition
- What you want in exchange for the item (e.g., a refund, store credit, or a different item)
On average, retail returns jumped to an average of 16.6% in 2021 versus 10.6% in 2020. This means that more people are returning items than ever before. And with return rates increasing, it's important to know the return policy of the stores you shop at.
Hobby Lobby returns for online vs. in-store purchases
Shopping in person at a Hobby Lobby store is a bit different than shopping online. When you shop in person, the return process is simple — just bring your item and receipt (if you have one) to the customer service desk at any Hobby Lobby location.
There are some key differences between Hobby Lobby returns for online and in-store purchases.
There are general restrictions on online returns that do not apply to in-store purchases, such as:
- Bulk orders must be returned to HobbyLobby.com (orders over $250). These items cannot be returned in-store.
- Items cannot be opened or in used condition. They must be new and in their original packaging.
- Without the original invoice, you will only receive store credit for the item's current selling price.
- Shipping charges are not refundable (except in the case of damaged merchandise).
- Certain products cannot be returned online or in-store, such as Cricut and Singer merchandise. Instead, those returns must be handled with the manufacturer directly.
- Allow up to two weeks for the return to be processed.
When returning an item to HobbyLobby.com, you will need to log in to your account, go to the order history page, select the order you need to return, and follow the instructions.
You will need to download a return form and follow the instructions within the allotted time frame. If you cannot print the return label from home, you may need to go to a UPS or USPS location to mail your package back to Hobby Lobby.
Returns for online orders will take up to two weeks to process, but there will be a notification sent via email once the return has been processed.
If you want to make a Hobby Lobby return for an online purchase, you should follow the correct process. Make sure your return item meets all of the requirements listed above, and contact customer service if there are any issues.
Use coupons for your next purchase
Now you know the return policy at Hobby Lobby, you can start shopping with confidence! You don’t have to worry about whether or not you can return an item — simply look for the return policy section on your receipt or reach out to customer service if you have any questions.
Whether you're shopping in-store or virtually, you can use coupons for your next Hobby Lobby purchase and save money on all of your favorite crafting supplies and decor items.
With great sales and discounts available all year long, there's no better time than now to maximize your savings. Be sure to check out some of the most popular promo codes and featured coupons on CouponFollow.