Michael Kors Return Policy: How Does It Work, Eligible Items, and More

Michael Kors specializes in selling luxury clothing, fragrances, and accessories for both men and women. The designer store is known for its upscale style trends and hefty price tags.

If you bought an item at Michael Kors that isn’t what you expected or isn’t the right size for you, you have the option to return it.

In this article, we’ll share everything you need to know about Michael Kors’ return policy, including the return window for different items, non-returnable products, and the step-by-step process for handling online and in-store returns.

  • What’s Michael Kors’ return policy?
  • How to return online purchases
  • How to return in-store purchases
  • How to return gifts
  • What items can’t you return?
  • Returns based on different payment methods
  • How to maximize your savings at Michael Kors

What’s Michael Kors’ return policy?

Michael Kors has a huge selection of items that can be purchased in-store and online.

screenshot showing the items you’ll find at Michael Kors

(Image Source)

The company’s return policy allows customers to return almost any item (with only a few exceptions) within 30 days from the date of purchase.

Items can only be returned if they still have the tags attached, are in an unused condition, and are accompanied by a Michael Kors return form.

There are two main ways returns can be made — online or in-store. However, keep in mind that your original purchase route (online or in-store), as well as other factors such as your payment method, will determine how your items need to be returned.

Discover more than 45 stats about online vs. in-store shopping.

How to return online purchases at Michael Kors

Items purchased online by U.S. and Canadian customers (i.e., on michaelkors.com or michaelkors.ca) can be returned or exchanged via mail or in-store.

The item needs to be returned within 30 days of the date you received your order. If your order was shipped in numerous packages, the 30-day return window would start on the day that you received your last package.

If you choose the “by mail” return option, you can follow these steps:

  • Step 1: Fill in the required information from the packing slip — which was included in your package.
  • Step 2: Securely pack your items. The company recommends that you use the original shipping box and materials if possible.
  • Step 3: Attach the prepaid and pre-addressed return label to your package.
  • Step 4: For purchases made on michaelkors.com, you can mail your package at any U.S. Postal Service office, residential mailbox, or dropbox, or you can visit USPS.com to schedule a free pick-up. For purchases made on michaelkors.ca, you can mail your package at any Canada Post location.

Items that were purchased on michaelkors.global can only be returned via post — and not in-store.

To return your online michaelkors.global order, you can follow these steps:

  • Step 1: Securely pack your items.
  • Step 2: Visit www.michaelkors.global/Returns to start the returns authorization.
  • Step 3: Enter your email address and order number.
  • Step 4: Select the items you want to send back and give a reason for the return.
  • Step 5: Choose the “prepaid” delivery label and print both the returns form and label.
  • Step 6: Place the filled-out return form in your parcel before securely closing it.
  • Step 7: Attach the returns label to your package.
  • Step 8: Post your package at a DHL Service Point in your area or request a pick-up.

Note that for the return of items purchased on michaelkors.global, the cost of the subsidized prepaid return postage will be deducted from your return amount.

How to return in-store purchases at Michael Kors

If you purchased your items from a U.S. Michael Kors store, it’s important to note that you can only return them to a store located in the U.S. Luckily, there are many Michael Kors stores to choose from. In 2021, there were 353 Michael Kors stores in America alone.

graph showing the number of Michael Kors stores worldwide by region in 2021

The same rule applies to Canadian stores.

You will only have 30-days from the date of purchase to return the item, and you need to bring the original receipt with you.

How to return gifts

You can return a Michael Kors item that was gifted to you — as long as it is within the 30-day return period. For gifts with a receipt, you can follow the standard return policy.

For gifts purchased online (that don't have an original receipt), you may be eligible for store credit that’ll be issued to a Michael Kors gift card (for in-store returns) and e-gift cards (for mail returns).

To return the item via mail, you can send an email to customer service via customerservice@michaelkors.com or customerservice@michaelkors.ca to get a return label.

What items can’t you return?

Items that aren’t eligible for returns include:

  • Face masks, swimwear, underwear, jewelry, and beauty products with a broken or removed hygiene seal
  • Custom-made or personalized items
  • Monogrammed or engraved products
  • Sale items
Table showing the return window for products sold at Michael Kors

Also, keep in mind that items purchased from a Michael Kors Lifestyle store can only be returned to a Lifestyle store. Similarly, items purchased from the Outlet store can only be returned to an Outlet store.

Returns based on different payment methods at Michael Kors

Here’s the return policy for items purchased with different payment methods.

Purchases made with AfterPay

Purchases made with AfterPay can be returned in-store or via mail using the standard return policy. However, if your purchase exceeds $2000, it cannot be returned.

Purchases made with Cash on Delivery

Michael Kors allows refunds for Cash on Delivery purchases. However, this is for approved countries only and comes with additional charges. To determine which payment methods are approved in your country, you can view the checkout point after each order.

Return your purchase in-store, or check online for approved Michael Kors delivery companies to return your purchase via mail.

Purchases made with gift cards and e-gift cards

If you return an item purchased with a gift card, you’ll get merchandise credit via a new e-gift card.

In cases where the gift card only contributed a part of the payment for the purchase, the amount contributed by the gift card will be refunded in an e-gift card. The rest will be refunded via merchandise credit rather than to the original source of payment.

Other U.S. payment methods

To return items you purchased with American Express, Master Card, PayPal, Apple Pay, or Discover, you can either visit a Michael Kors store using the store locator or send an email to customer service.

All requests for returns are generally processed within 12 business days. Keep in mind that emails are only attended to during the week, so the company advises that you send your email return request before the weekend.

Illustration showing the different payment methods at Michael Kors

Keep in mind that you’ll need to present your packing slip or receipt and original method of payment at the time of the return.

How to maximize your savings at Michael Kors

Here are the top five ways you can maximize your savings at Michael Kors.

1. Ask for price matching

If an item that you purchased goes on sale within seven days of your purchase, you can ask for a price adjustment to match the sale price.

Do this by showing proof of your receipt, and the company will refund you the difference between your purchase price and the sale price.

2. Shop at Bloomingdales or Nordstrom

You can find various Michael Kors clothing, accessories, and jewelry items at Nordstrom or Bloomingdales for up to 50% off.

Furthermore, by opening a credit card with either one of these stores, you can expect even bigger savings on your purchases.

3. Purchase discounted gift cards

If you’re a frequent Michael Kors customer, you can purchase a discounted gift card whenever the opportunity arises.

Discounted gift cards can be found online and will give you anywhere from 5–10% off your next purchase.

This may not seem like much. But if you purchase numerous gift cards, your discount can stack up and save you a lot of money.

image of a Michael Kors gift card

(Image Source)

4. Use coupons

Using coupons can give you massive savings on your online purchases. Depending on the coupon you use, you can save anywhere from 10–75% on your purchases.

Find Michael Kors coupon codes here.

5. Sign up for the Michael Kors Newsletter

By signing up for the company’s newsletter, you’ll occasionally receive updates and special offers.

You’ll also have the option to participate in contests, giveaways, and other events that aren’t available to the general public. By participating, you’ll stand a chance to win huge prizes and discounted offers.

Ready to return your Michael Kors order?

Now that you’ve learned everything you need to know about Michael Kors’ return policy, you can go ahead and return your item by following the steps outlined above.

Are you someone who frequently purchases items online and often finds yourself needing to return items? Discover the top 25 stores with the best return and exchange policies.

about the author

Tiara Rea-Palmer
Director of Partnerships
As an expert in online savings and an avid deal enthusiast, Tiara heads up retail relations at CouponFollow, where she stays up-to-date on all the best deals, discounts, and freebies, as well as negotiates exclusive coupons and offers for CouponFollow users. In her free time, you can find Tiara writing, DIY crafting on a budget, and traveling with free rewards card miles.